When can I expect my order?
We are a small company and hand pack our items, the majority once the order comes in. Orders are then generally processed between 3-5 business days before being shipped via USPS First Class or Priority Mail. Once your ordered is processed, you will receive a tracking number that will update in 24 hours. We do not deliver on holidays.
USPS is still experiencing delays. Tracking numbers may be not updated, though your order is moving to its final destination.
How are the spices and teas sold?
Our spices, teas, and dry goods are available both in prepacked containers or by weight. Items ordered by weight are packed into one bulk bag unless otherwise specified on your order. For instance, if you order 5 ounces of peppercorns, you will receive one bag with 5 ounces of peppercorns inside. If you order 5 ounces of peppercorns and add a note on your order that you would like them to be packaged separately, we will then send you 5 individual bags, each weighing one ounce.
Do you have (spice/tea/dry good)?
We love discovering new spices and teas. If you are looking for a specific item that we do not currently have, we would love to source it for you. Because our store front is small, we are bringing in our inventory in waves so we are eager to hear what people would like to have in stock.
Do you make custom blends/gift basket?
Yes! We would be happy to make a custom blend or gift for your person, wedding, event, life. Contact us with what you are looking for and we can work out creating a blend and packaging specially for you.
Do you ship internationally?
We ship throughout the United States and Canada. International customers are responsible for any customs, duties, and taxes on their order. Shipping is carried out by USPS and Canada Post. Suraj Spices & Teas is not responsible if your order is held at the border. It is the customer's responsibility to know what is and is not allowed into Canada. Suraj Spices & Teas is not responsible for any taxes, custom fees, or duties on your order. If you have questions about your order, please email us at firstname.lastname@example.org.
Do your products contain nuts, dairy, etc.?
Our blends will list any major allergens in its ingredient list on each product page. We make our house blends in a shared facility so while we do our best to avoid cross contamination, they are made in a facility that processes dairy, eggs, wheat, seafood, nuts, peanuts, and sesame seeds. We carry in our store a variety of nuts and blends made with nuts as well as sesame seeds and fish products. If you have more specific questions about allergens, please email us for more information, though we will always recommend erring on the side of safety for anyone one with these allergies.
What is your return policy?
If you are not 100% satisfied with your product, please contact us immediately at email@example.com. Returns and exchanges can be made 14 days after product has been received, minus the shipping charges. The product must be returned to us in original packing. Special orders cannot be returned, and we cannot accept food items at this time.